Freight Policy
The Furniture item you ordered will be delivered Monday through Friday, via a large freight truck. You will be called by the freight company in advance to set up a delivery appointment. If you know that large trucks cannot deliver to your address, it is possible that the freight terminal may ask you to meet their truck, or pick up at their terminal. We apologize, but your freight charge is not refundable if that is the case. Our service is called Curbside Delivery, which means you must assist the driver in taking the item off the truck, and it is your responsibility to take the item inside your home. White Glove delivery may be possible for an additional charge. White Glove Delivery may include delivery into your home, assembly of furniture, and removal of packing materials. You must be present for delivery. Inspect the outside of the package for signs of damage. If the driver is willing, open the box and inspect the item for damage. If you find damage, refuse the shipment. If you authorize the freight company to leave the item while you are not there, we cannot be responsible for any damage you find. Keep the box and packaging intact until you have had a chance to completely inspect the item. If you find a defect after the box has been discarded, you will need to find a box so that we can arrange a pickup for you. If the following issues arise, please call us at 1-888-834 -1925 so that we can assist you. Our hours are Monday-Saturday 10am-9pm.
We‘re sorry, Country does not ship freighted items outside the contiguous United States. *Additional $100 Surcharge for Metropoitan New York City and Washington, DC. See listing of zipcodes that will have additional $100 Shipping Surcharge. *NYC Metro and Long/Staten NY 10000-10299, 10301-10399, 11001-11999 Area Definition for Washington, DC – 20001-20012, 20013-20020, 20022-20024, 20026, 20032-20038, 20044-20045, 20052, 20057, 20059-20060, 20062, 20064-20067, 20069, 20071, 20074, 20090, 20109-20112, 20120-20121, 20124, 20164-20166, 20170-20171, 20190-20192, 20194, 20201-20202, 20204, 20210, 20212, 20216, 20220, 20222-20224, 20228-20229, 20230, 20237, 20240, 20242, 20250, 20260, 20268, 20301, 20307, 20310, 20318, 20319, 20330, 20332, 20340, 20350, 20372-20376, 20390, 20392, 20395, 20398, 20401, 20405, 20407-20408, 20410, 20415-20416, 20420, 20422, 20426, 20429, 20431, 20433, 20442, 20447, 20472, 20502-20503, 20506-20507, 20509-20510, 20515, 20520-20523, 20525, 20528-20530, 20533-20536, 20540, 20544, 20546, 20548-20549, 20551-20552, 20559-20560, 20565-20566, 20570-20571, 20577, 20580-20581, 20585, 20590-20591, 20593-20594, 20701, 20705-20708, 20710-20712, 20714-20716, 20720-20724, 20732-20733, 20735-20737, 20745-20748, 20782-20785, 22003, 22015, 22027, 22030-22033, 22035, 22041-22044, 22046, 22066, 22081, 22101-22102, 22116, 22124, 22180-22182, 22201-22207, 22209-22214, 22217, 22301-22315
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